Installation

Stephen Hendricks's Avatar

Stephen Hendricks

18 Apr, 2019 03:06 PM

The softaculous script at Inmotion hosting is not working. I FTP's the files and have the installer running. it asks for a database name, user and password. What do I put in here?

  1. 1 Posted by Stephen Hendric... on 18 Apr, 2019 03:08 PM

    Stephen Hendricks's Avatar

    getting error 1045 on installation

  2. Support Staff 2 Posted by Ryan Haudenschi... on 18 Apr, 2019 03:58 PM

    Ryan Haudenschilt's Avatar

    I'm not 100% sure how softaculous works, but it should make the db for you and then run the installation.

    You shouldn't have to fill that information in.

  3. Support Staff 3 Posted by Ryan Haudenschi... on 18 Apr, 2019 04:22 PM

    Ryan Haudenschilt's Avatar

    1045 error means that php cannot connect to the database.

  4. 4 Posted by borated on 18 Apr, 2019 04:35 PM

    borated's Avatar

    I've got a service ticket running with them. The installer runs to 8% and then stops. By the way, please make the format for the birthdate visible. Here in the USA we use Month Day and Year. That caused errors trying to install also. I found a message on your website that Family Connection won't install with PHP 7.3. I tried 5.6 and got several errors.

    Stephen Hendricks

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  5. 5 Posted by borated on 19 Apr, 2019 12:58 PM

    borated's Avatar

    Inmotion got it running by dropping php back to 7.1 I had tried 5.6 (which was mentioned in the form) and that did not work.

    Stephen Hendricks

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